What personal information do we gather from you?
We gather personal information such as first and last names, telephone number and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example, when you complete our sign up for news and events you provide us with personal information which we hold and use for the purposes set out in the next section.
Use of your personal information
Our main aim in gathering your personal information is to provide you with a customised service. If you give us your details we use that information in order that we can contact you and respond to any questions and needs you may have. We use your personal information so that we can carry out our services with you and to answer your requests.
We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and so may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual.
Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you by e-mail or SMS text message. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you. If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Sharing of personal information
If you have elected to receive marketing information from us we may have to share your details with a third party who we use to provide those services. The selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities.
All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.
We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities or business.
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website, to track the pages you looked at while visiting our website and therefore to improve our service to you. Cookies may also be used to compile aggregate personal information about the areas of our website which are visited most frequently. This aggregate personal information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you may configure your browser to do so.
Protection of your personal information and retention
The internet is not a secure medium and Karavan cannot absolutely guarantee the security of your personal information provided over the Internet. However we have put in place various security measures such as firewalls.
The website uses the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming email is scanned for viruses. We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as required by law.
The Karavan website may contain hypertext links to other sites, which are not under our control. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.
Questions or complaints: contact us